changes.mady.by.user jtel Support
Saved on 2021-06-01
Saved on 2022-03-14
B - AcdGetACDCalls_Agent
Criteria Used (see also B - ACD Agents KPIs )
Description
acdbb.bOutbound = 0
b.bTransferAgent = 0
b.bTransferExternalNumber = 0
Total inbound calls distributed to agents within a particular time slice. Except calls transferred by an agent to another agent or to an external number.
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