...
Stop the following services:
| Machine(s) | Stop what | It is installed if you are using | How to stop |
|---|---|---|---|
| Telephony Servers | 8-Server | ACD / IVR | X the cmd file starter window. For service installations, stop the robot5 service. |
| Platform UDP Listener | ACD / IVR | X the cmd file starter window. For service installations, stop the jtel Platform UDP Listener service. | |
REST API | REST | X the cmd file starter window. For service installations, stop the jtel jrest service. | |
| Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| X the cmd file starter window. For service installations, stop the jtel Presence Aggregator service. | |
| Telephony Connector | A PBX which uses a custom connector:
| X the cmd file starter window. For service installations, stop the service, for example the jtel TAPI service or jtel Innovaphone Service. | |
| Exchange Connector | E-Mail with an Exchange or Office 365 Server | Stop the jtelEWSMailService service. | |
| IMAP Connector | E-Mail with an IMAP(S) Server | Stop the jtelIMAPMailService service. | |
| Web Servers | Wildfly | Anything | sudo systemctl stop wildfly For installations not using systemctl: sudo service wildfly stop |
| Chat Servers | Chat Server | CHAT | sudo systemctl stop jtel-clientmessenger For installations not using systemctl: sudo service jtel-clientmessenger stop |
| DB Servers | Platform UDP Listener | SOAP | sudo systemctl stop jtel-listener For installations not using systemctl: sudo service jtel-listener stop |
Pull the Updates
Pull the updates as follows:
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You will be asked for the following:
| Question | Answer |
|---|---|
| [sudo] password for jtel: | The jtel user password |
| mysql host address: | acd-dbm For redundant installations only: acd-dbm1 or acd-dbm2, depending on which is active |
| mysql user name: | root |
| mysql password: | The MySQL root password |
| customer directory: | The customer directory from above, or just ENTER if none is present. |
Check the Output
This is an example of a successful update (shortened):
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The following services must currently be updated manually by copying the new binaries from //acd-store/shared.
| Machine(s) | What | It is installed if you are using | How to update |
|---|---|---|---|
| Telephony Servers | Platform UDP Listener | ACD / IVR | For service installations only: start the listener once, manually using c:\PlatformUDPListener\startListener.bat then stop it again once it is running. |
| REST API | REST | Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\jrest\bin to the local installation directory. | |
| Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\presence-aggregator\bin to the local installation directory. | |
| Telephony Connector | A PBX which uses a custom connector:
| Copy all files, except for the configuration file, from the relevant directory in \\acd-store\shared\JTELCarrierPortal\WebServices\Install | |
| Exchange Connector | E-Mail with an Exchange or Office 365 Server | Copy all files, except for jtelEWSMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelEWSMailService to the local installation directory. | |
| IMAP Connector | E-Mail with an IMAP(S) Server | Copy all files, except for jtelIMAPMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelIMAPMailService to the local installation directory. |
8-Server Update
8-Server is updated by pulling the git repository, checking out the newest release (for example release/rc-5.23.18) and running C:\8Server\deploy\OEM\JTEL\copy_keyfile_en_mcp_v67.cmd
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Start the following services:
| Machine(s) | Stop what | It is installed if you are using | How to start | ||
|---|---|---|---|---|---|
| Telephony Servers | 8-Server | ACD / IVR | Explorer to shell:startup - start the link to startup_launcher.cmd For service installations, start the robot5 service. | ||
| Platform UDP Listener | ACD / IVR | Explorer to shell:startup - start the link to startListener.bat For service installations, start the jtel Platform UDP Listener service. | |||
REST API | REST | Explorer to shell:startup - start the link to start-jrest.cmd For service installations, start the jtel jrest service. | |||
| Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| Explorer to shell:startup - start the link to start-presence-aggregator.cmd For service installations, start the jtel Presence Aggregator service. | |||
| Telephony Connector | A PBX which uses a custom connector:
| Explorer to shell:startup - start the link to JTELInnovaphonePBXService.exe or jtelTAPIMonitorService.exe For service installations, start the service, for example the jtel TAPI service or jtel Innovaphone Service. | |||
| Web Servers | Wildfly | Anything | sudo /usr/local/bin/updatejb.sh
./set_task_core_threads.sh | ||
| Chat Servers | Chat Server | CHAT | sudo /usr/local/bin/updatesc.sh | ||
| DB Servers | Platform UDP Listener | SOAP | sudo /usr/local/bin/updatepl.sh |
Test
It goes without saying, that you should now run some tests.