The pocessing of e-mails by agents can be done in various ways:
If the simple mail client is used:
- By accepting and downloading the email to open it in the default email client. I.e: MS Outlook
If the extended mail client is used:
- By editing the the email in the jtel client either with, or without templates.
Interactions
Simple Mail Client
The following interactions are possible:
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Its functionality is the same as any other mail client, but if configured, is also able to use text templates directly imported from confluence.
The processing of e-mails by agents can be done in three different ways:
Acceptance of the media event by the agent, download the email and open it in the default email client, such as MS Outlook
Editing the e-mail in the jtel client AgentHome without text templates
Editing the e-mail in the jtel client AgentHome using text templates
By clicking on "Answer", the following interface is shown:
Image: Processing of e-mails by the agent
Functional Options
- Connect to mail servers via IMAP(S) or using the Exchange OWA protocol
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