Field | Type | Contents |
ID | INT | Eine einzigartige ID, die jedem Datensatz zugewiesen wird. Beachten Sie, dass die IDs nicht wiederverwendet werden, denn wenn ein Intervall neu berechnet wird, wird der Datensatz mit REPLACE hinzugefügt, d.h. der bestehende Datensatz wird gelöscht und ein neuer Datensatz mit einer neuen ID wird an seiner Stelle erstellt. |
ClientsID | INT | ID des Mandanten aus der Clients Tabelle |
ServiceNumbersID | INT | ID der Servicenummer aus der ServiceNumbers Tabelle. |
DynamicPriorityGroupsID | INT | ID der Dynamic Priority Group aus der DynamicPriorityGroups Tabelle, oder 0, wenn keine Dynamic Priority Group zugewiesen wurde. |
RoutingApplicationsID | INT | ID der Routingapplikation aus der RoutingApplications Tabelle, oder 0, wenn die Anwendung nicht verfügbar ist. |
AcdGroupsID | INT | ID der ACD-Gruppe aus der Tabelle AcdGroups, oder 0, wenn keine ACD-Gruppe verfügbar ist. |
DiallerCampaignsID | INT | ID der Dialer Kampagne aus der Tabelle DiallerCampaigns, oder 0, wenn keine Dialer Kampagne verfügbar ist. |
dtIntervalStart | DATETIME | Datum und Uhrzeit des Beginns des Intervalls. |
ServiceNumbersRootNumber | VARCHAR(32) | Das RootNumber Feld der Servicenummer, wie bei der Erstellung der compressed statistics konfiguriert. |
ServiceNumbersName | VARCHAR(64) | Das Name-Feld der Servicenummer, wie bei der Erstellung der compressed statistics konfiguriert.. |
ServiceNumbersName2 | VARCHAR(64) | Das Name2-Feld der Servicenummer, wie bei der Erstellung der compressed statistics konfiguriert. |
DynamicPriorityGroupsName | VARCHAR(64) | Das Name-Feld aus der Tabelle DynamicPriorityGroups, wie bei der Erstellung der compressed statistics konfiguriert. |
AcdGroupsName | VARCHAR(64) | Das Name-Feld aus der AcdGroups Tabelle, wie bei der Erstellung der compressed statistics konfiguriert. |
DiallerCampaignsName | VARCHAR(64) | The Namenfeld der the Dialer Kampagne Tabelle, wie bei der Erstellung der compressed statistics konfiguriert. |
ServiceNumber_Count | INT | Eingehende Anrufe zu Service Nummer, gesamt. |
ServiceNumber_Abandoned_Count | INT | Eingehende Anrufe zu Service Nummer, verlassen (caller hangup). |
ServiceNumber_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe zu Service Nummer, verlassen (caller hangup), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ServiceNumber_Abandoned_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe zu Service Nummer, verlassen (caller hangup), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ServiceNumber_Busy_Count | INT | Eingehende Anrufe zu Service Nummer, besetzt (von System). |
ServiceNumber_Busy_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe zu Service Nummer, besetzt (von System), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ServiceNumber_Busy_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe zu Service Nummer, besetzt (von System), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ServiceNumber_Reject_Count | INT | Eingehende Anrufe zu Service Nummer, abgelehnt (durch system). |
ServiceNumber_Reject_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe zu Service Nummer, abgelehnt (durch system), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ServiceNumber_Reject_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe zu Service Nummer, abgelehnt (durch system), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ServiceNumber_Offhook_Count | INT | Eingehende Anrufe zu Service Nummer, System offhook. |
ServiceNumber_Offhook_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe zu Service Nummer, System offhook, Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ServiceNumber_Offhook_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe zu Service Nummer, System offhook, Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ServiceNumber_Offhook_Time_CallConnect_CallEnd_Total | BIGINT | Eingehende Anrufe zu Service Nummer, System offhook, Sekunden gesamt ab dtCallConnect bis dtCallEnd. |
ServiceNumber_Offhook_Time_CallConnect_CallEnd_Max | INT | Eingehende Anrufe zu Service Nummer, System offhook, Sekunden Höchstwert ab dtCallConnect bis dtCallEnd. |
ACD_Count | INT | Eingehende Anrufe an ACD, gesamt. |
ACD_StandardService_Count | INT | Eingehende Anrufe an ACD in standardmäßigen Betriebszeiten, gesamt. |
ACD_NotStandardService_Count | INT | Eingehende Anrufe an ACD in nicht standartmäßigen Betriebszeiten, gesamt |
ACD_Abandoned_Count | INT | Eingehende Anrufe an ACD, verlassen (caller hangup). |
ACD_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, verlassen (caller hangup), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ACD_Abandoned_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, verlassen (caller hangup), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ACD_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, verlassen (caller hangup), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Abandoned_Time_GroupStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, verlassen (caller hangup), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Busy_Count | INT | Eingehende Anrufe an ACD, besetzt (von system). |
ACD_Busy_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, besetzt (von system), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ACD_Busy_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, besetzt (von system), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ACD_Busy_Time_GroupStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, besetzt (von system), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Busy_Time_GroupStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, besetzt (von system), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Reject_Count | INT | Eingehende Anrufe an ACD, abgelehnt (durch system). |
ACD_Reject_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, abgelehnt (durch system), Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ACD_Reject_Time_CallStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, abgelehnt (durch system), Sekunden Höchstwert ab dtCallStart bis dtCallEnd. |
ACD_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, abgelehnt (durch system), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Reject_Time_GroupStart_CallEnd_Max | INT | Eingehende Anrufe an ACD, abgelehnt (durch system), Sekunden gesamt ab dtGroupStart bis dtCallEnd. |
ACD_Offhook_Count | INT | Eingehende Anrufe an ACD, System offhook. |
ACD_Offhook_Time_CallStart_CallEnd_Total | BIGINT | Eingehende Anrufe an ACD, System offhook, Sekunden gesamt ab dtCallStart bis dtCallEnd. |
ACD_Offhook_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtCallStart to dtCallEnd. |
ACD_Offhook_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, system offhook, total seconds from dtCallConnect to dtCallEnd. |
ACD_Offhook_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtCallConnect to dtCallEnd. |
ACD_Offhook_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, system offhook, total seconds from dtGroupStart to dtCallEnd. |
ACD_Offhook_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtGroupStart to dtCallEnd. |
Queue_Count | INT | Inbound calls to ACD, entered queue, total. |
Queue_StandardService_Count | INT | Inbound calls to ACD, entered queue in standard service times, total. |
Queue_NotStandardService_Count | INT | Inbound calls to ACD, entered queue not in standard service times, total. |
Queue_Abandoned_Count | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup). |
Queue_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtCallStart to dtCallEnd. |
Queue_Abandoned_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtCallStart to dtCallEnd. |
Queue_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtGroupStart to dtCallEnd. |
Queue_Abandoned_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtGroupStart to dtCallEnd. |
Queue_Abandoned_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtQueueStart to dtCallEnd. |
Queue_Abandoned_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtQueueStart to dtCallEnd. |
Queue_Busy_Count | INT | Inbound calls to ACD, entered queue, busy (from system). |
Queue_Busy_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtCallStart to dtCallEnd. |
Queue_Busy_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtCallStart to dtCallEnd. |
Queue_Busy_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtGroupStart to dtCallEnd. |
Queue_Busy_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtGroupStart to dtCallEnd. |
Queue_Busy_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtQueueStart to dtCallEnd. |
Queue_Busy_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtQueueStart to dtCallEnd. |
Queue_Reject_Count | INT | Inbound calls to ACD, entered queue, rejected (by system). |
Queue_Reject_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtCallStart to dtCallEnd. |
Queue_Reject_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtCallStart to dtCallEnd. |
Queue_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtGroupStart to dtCallEnd. |
Queue_Reject_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtGroupStart to dtCallEnd. |
Queue_Reject_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtQueueStart to dtCallEnd. |
Queue_Reject_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Count | INT | Inbound calls to ACD, entered queue, serviced by agent. |
Queue_Serviced_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times. |
Queue_Serviced_StandardService_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times. |
Queue_Serviced_NotStandardService_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallStart to dtCallEnd. |
Queue_Serviced_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallStart to dtCallEnd. |
Queue_Serviced_Time_CallStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallStart to dtAgentConnect. |
Queue_Serviced_Time_CallStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallStart to dtAgentConnect. |
Queue_Serviced_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallConnect to dtCallEnd. |
Queue_Serviced_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallConnect to dtCallEnd. |
Queue_Serviced_Time_CallConnect_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallConnect to dtAgentConnect. |
Queue_Serviced_Time_CallConnect_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallConnect to dtAgentConnect. |
Queue_Serviced_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtGroupStart to dtCallEnd. |
Queue_Serviced_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtGroupStart to dtCallEnd. |
Queue_Serviced_Time_GroupStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtGroupStart to dtAgentConnect. |
Queue_Serviced_Time_GroupStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtGroupStart to dtAgentConnect. |
Queue_Serviced_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Time_QueueStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtQueueStart to dtAgentConnect. |
Queue_Serviced_Time_QueueStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtQueueStart to dtAgentConnect. |
Queue_NotServiced_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent. |
Queue_NotServiced_StandardService_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent, in standard service times. |
Queue_NotServiced_NotStandardService_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent, not in standard service times. |
Queue_NotServiced_Abandoned_Count | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup. |
Queue_NotServiced_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Reject_Count | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup. |
Queue_NotServiced_Reject_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtQueueStart to dtCallEnd. |
AgentCalls_Count | INT | Inbound calls to agents, total. |
AgentCalls_OK_Count | INT | Inbound calls to agents, agent answered. |
AgentCalls_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound calls to agents, agent answered, total seconds from dtCallStart to dtCallConnect (agent leg). |
AgentCalls_OK_Time_CallStart_CallConnect_Max | INT | Inbound calls to agents, agent answered, max seconds from dtCallStart to dtCallConnect (agent leg). |
AgentCalls_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to agents, agent answered, total seconds from dtCallConnect to dtCallEnd (agent leg). |
AgentCalls_OK_Time_CallConnect_CallEnd_Max | INT | Inbound calls to agents, agent answered, max seconds from dtCallConnect to dtCallEnd (agent leg). |
AgentCalls_OK_PostCall_Count | INT | Inbound calls to agents, agent answered, post call work required. |
AgentCalls_OK_PostCall_Time_Total | BIGINT | Inbound calls to agents, agent answered, post call work required, total seconds. |
AgentCalls_OK_PostCall_Time_Max | INT | Inbound calls to agents, agent answered, post call work required, max seconds. |
AgentCalls_NoAnswer_Count | INT | Inbound calls to agents, no answer. |
AgentCalls_Busy_Count | INT | Inbound calls to agents, busy. |
AgentCalls_CallerHangup_Count | INT | Inbound calls to agents, caller hangup during transfer. |
AgentCalls_Reject_Count | INT | Inbound calls to agents, rejected. |
AgentCalls_Failure_Count | INT | Inbound calls to agents, failed. |
GroupTransfer_Count | INT | Inbound, transfer to group, total. |
GroupTransfer_OK_Count | INT | Inbound, transfer to group, OK. |
GroupTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound, transfer to group, OK, total seconds from dtCallStart to dtCallConnect (to group leg). |
GroupTransfer_OK_Time_CallStart_CallConnect_Max | INT | Inbound, transfer to group, OK, max seconds from dtCallStart to dtCallConnect (to group leg). |
GroupTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound, transfer to group, OK, total seconds from dtCallConnect to dtCallEnd (to group leg). |
GroupTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Inbound, transfer to group, OK, max seconds from dtCallConnect to dtCallEnd (to group leg). |
GroupTransfer_NoAnswer_Count | INT | Inbound, transfer to group, no answer. |
GroupTransfer_Busy_Count | INT | Inbound, transfer to group, busy. |
GroupTransfer_CallerHangup_Count | INT | Inbound, transfer to group, caller hangup during transfer. |
GroupTransfer_Reject_Count | INT | Inbound, transfer to group, rejected. |
GroupTransfer_Failure_Count | INT | Inbound, transfer to group, failed. |
AgentTransfer_Count | INT | Inbound, transfer to agent, total. |
AgentTransfer_OK_Count | INT | Inbound, transfer to agent, OK. |
AgentTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound, transfer to agent, OK, total seconds from dtCallStart to dtCallConnect (to group leg). |
AgentTransfer_OK_Time_CallStart_CallConnect_Max | INT | Inbound, transfer to agent, OK, max seconds from dtCallStart to dtCallConnect (to group leg). |
AgentTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound, transfer to agent, OK, total seconds from dtCallConnect to dtCallEnd (to group leg). |
AgentTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Inbound, transfer to agent, OK, max seconds from dtCallConnect to dtCallEnd (to group leg). |
AgentTransfer_NoAnswer_Count | INT | Inbound, transfer to agent, no answer. |
AgentTransfer_Busy_Count | INT | Inbound, transfer to agent, busy. |
AgentTransfer_CallerHangup_Count | INT | Inbound, transfer to agent, caller hangup during transfer. |
AgentTransfer_Reject_Count | INT | Inbound, transfer to agent, rejected. |
AgentTransfer_Failure_Count | INT | Inbound, transfer to agent, failed. |
NumberTransfer_Count | INT | Inbound, transfer to number, total. |
NumberTransfer_OK_Count | INT | Inbound, transfer to number, OK. |
NumberTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound, transfer to number, OK, total seconds from dtCallStart to dtCallConnect (to group leg). |
NumberTransfer_OK_Time_CallStart_CallConnect_Max | INT | Inbound, transfer to number, OK, max seconds from dtCallStart to dtCallConnect (to group leg). |
NumberTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound, transfer to number, OK, total seconds from dtCallConnect to dtCallEnd (to group leg). |
NumberTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Inbound, transfer to number, OK, max seconds from dtCallConnect to dtCallEnd (to group leg). |
NumberTransfer_NoAnswer_Count | INT | Inbound, transfer to number, no answer. |
NumberTransfer_Busy_Count | INT | Inbound, transfer to number, busy. |
NumberTransfer_CallerHangup_Count | INT | Inbound, transfer to number, caller hangup during transfer. |
NumberTransfer_Reject_Count | INT | Inbound, transfer to number, rejected. |
NumberTransfer_Failure_Count | INT | Inbound, transfer to number, failed. |
ClickToDial_Count | INT | Outbound, click to dial, total. |
ClickToDial_OK_Count | INT | Outbound, click to dial, OK. |
ClickToDial_OK_Time_CallStart_CallConnect_Total | INT | Outbound, click to dial, OK, total seconds from dtCallStart to dtCallConnect (to destination leg). |
ClickToDial_OK_Time_CallStart_CallConnect_Max | INT | Outbound, click to dial, OK, max seconds from dtCallStart to dtCallConnect (to destination leg). |
ClickToDial_OK_Time_CallConnect_CallEnd_Total | INT | Outbound, click to dial, OK, total seconds from dtCallConnect to dtCallEnd (to destination leg). |
ClickToDial_OK_Time_CallConnect_CallEnd_Max | INT | Outbound, click to dial, OK, max seconds from dtCallConnect to dtCallEnd (to destination leg). |
ClickToDial_NoAnswer_Count | INT | Outbound, click to dial, no answer. |
ClickToDial_NoAnswer_Time_CallStart_CallEnd_Total | INT | Outbound, click to dial, OK, total seconds from dtCallStart to dtCallEnd (to destination leg). |
ClickToDial_NoAnswer_Time_CallStart_CallEnd_Max | INT | Outbound, click to dial, OK, max seconds from dtCallStart to dtCallEnd (to destination leg). |
ClickToDial_Busy_Count | INT | Outbound, click to dial, busy. |
ClickToDial_AgentHangup_Count | INT | Outbound, click to dial, agent hangup before call connected. |
ClickToDial_Reject_Count | INT | Outbound, click to dial, rejected. |
ClickToDial_Failure_Count | INT | Outbound, click to dial, failed. |
Dialler_Count | INT | Outbound, from dialler campaign, total. |
Dialler_OK_Count | INT | Outbound, from dialler campaign, OK. |
Dialler_OK_Time_CallStart_CallConnect_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallStart to dtCallConnect (to destination leg). |
Dialler_OK_Time_CallStart_CallConnect_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallStart to dtCallConnect (to destination leg). |
Dialler_OK_Time_CallConnect_CallEnd_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallConnect to dtCallEnd (to destination leg). |
Dialler_OK_Time_CallConnect_CallEnd_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallConnect to dtCallEnd (to destination leg). |
Dialler_NoAnswer_Count | INT | Outbound, from dialler campaign, no answer. |
Dialler_NoAnswer_Time_CallStart_CallEnd_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallStart to dtCallEnd (to destination leg). |
Dialler_NoAnswer_Time_CallStart_CallEnd_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallStart to dtCallEnd (to destination leg). |
Dialler_Busy_Count | INT | Outbound, from dialler campaign, busy. |
Dialler_AgentHangup_Count | INT | Outbound, from dialler campaign, agent hangup before call connected. |
Dialler_Reject_Count | INT | Outbound, from dialler campaign, rejected. |
Dialler_Failure_Count | INT | Outbound, from dialler campaign, failed. |