DescriptionThis report displays the number of calls per group in hourly intervals.Image Removed ParameterName | Value | Description |
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Groups | | Selection of Groups |
Selection CriteriaPeriod | Entry to the group (dtGroupStart) within the indicated time intervals | Group | Groups, which passed through the calls within the indicated group list. |
ColumnsACD Group |
| Name of the ACD group followed by the group number in brackets | Period | 00:00-01:00 | Number of calls which entered the group between 12:00 a.m. and 01:00 a.m |
| 01:00-02:00 | Number of calls which entered the group between 01:00 a.m. and 02:00 a.m |
| ... | ... |
|