Versions Compared

Old Version 2

changes.mady.by.user jtel Support

Saved on

compared with

New Version 3

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetACDOutdialTakenCalls_Agent

Criteria Used (see also B - ACD Agents KPIs)

Description

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

Total outbound calls made by agents and answered by the destination within a particular time slice. Except calls transferred by an agent to anothter agent or to an external number.


Sv translation
languagefr

B - AcdGetACDOutdialTakenCalls_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

Total des appels sortants effectués par les agents et auxquels la destination a répondu dans une tranche de temps donnée. Sauf les appels transférés par un agent vers un autre agent ou vers un numéro externe.