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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetACDOutdialCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

Total outbound calls made by agents within a particular time slice. Except calls transferred by an agent to another agent or to an external number.


Sv translation
languagefr

B - AcdGetACDOutdialCalls_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

Total des appels sortants effectués par les agents dans une tranche de temps donnée. Sauf les appels transférés par un agent à un autre agent ou à un numéro externe.