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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetACDCallsDurationAvg_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

AVG(b.dtCallEnd - b.dtCallConnect)

acdb.bOutbound = 0

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

 Average duration of inbound call answered by agents within a particular time slice. Except calls transferred by an agent to another agent or an external number.


Sv translation
languagefr

B - AcdGetACDCallsDurationAvg_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

AVG(b.dtCallEnd - b.dtCallConnect)

acdb.bOutbound = 0

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

 Durée moyenne des appels entrants auxquels les agents ont répondu dans une tranche de temps donnée. Sauf les appels transférés par un agent vers un autre agent ou un numéro externe.