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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber

Criteria Used ( ACD Group Service Number KPIs)

Description

b.bOutbound = 0

AND b.TransferAcdSynonymsID IS NOT NULL

AND b.bTransferExternalNumber = 1

AND b.bTransferAgent = 1

All inbound calls which entered an ACD group and service number within a particular time slice, which were either forward to another agent or to an external destination.


Sv translation
languagefr

AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber

Critères Utilisent AcdB - KPI des groupes ACDutilisés ( KPIs du numéro de service du groupe ACD)

Description

b.bOutbound = 0

AND b.TransferAcdSynonymsID IS NOT NULL

AND b.bTransferExternalNumber = 1

AND b.bTransferAgent = 1

Tous les appels entrants qui sont entrés dans un groupe ACD et un numéro de service dans une tranche de temps particulière, qui étaient soit transférés vers un autre agent, soit vers une destination externe.