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Criteria UsedDescription

COUNT( DISTINCT( a.ID ) ) 

a.bOutbound = 0

AND acdb.ID IS NOT NULL 

AND ( _bNotStandardOpeningTimes = 0 <> 0
AND acdb.bCallInStandardServiceTimes = 0 )

Total number of inbound calls to the selected service number(s), which were offered outside opening hours.

Calls Offered during Opening Hours

Criteria UsedDescription

COUNT( DISTINCT( a.ID ) ) 

a.bOutbound = 0

AND acdb.ID IS NOT NULL 

AND ( _bNotStandardOpeningTimes <> 0 
OR acdb.bCallInStandardServiceTimes <> 0 )

should be

( _bNotStandardOpeningTimes = 0 
OR acdb.bCallInStandardServiceTimes <> 0 )

box not checked or call during service time

Total number of inbound calls to the selected service number(s), which were offered during opening hours.

Image Added

Calls Answered by Agent

CallsAnswered

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