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This report contains aggregated data for inbound calls to the selected service numbers over the time period and granularity chosen. Data is presented individually per granularity then per service number.
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Answered not in Service Calls
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This column is the result of the following calculation: |
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Number Answered - Answered in Service Calls |
Hungup <=
Group_CallerHangupCallsTotal
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Include Page |
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| AcdB - AcdGetCallerHangupCallsByGroupEndReason_GroupServiceNumber |
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| AcdB - AcdGetCallerHangupCallsByGroupEndReason_GroupServiceNumber |
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Lost Calls
This column is the result of the following calculation: |
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Number Offered - Number Answered - Hungup <= |
Formula | Description |
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Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal |
Quote Accessibility
This column is the result of the following calculation: |
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Number Answered * 100 / Number Offered |
Formula | Description |
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Group_CallsAnswered / Group_OfferedCalls |
Quote Hangups
This column is the result of the following calculation: |
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Hungup <= * 100 / Number Offered |
Formula | Description |
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Group_CallerHangupCallsTotal / Group_OfferedCalls |
Quote Lost Calls
This column is the result of the following calculation: |
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Lost Calls * 100 |
Formula | Description |
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(Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal) / Group_OfferedCalls |
Service Level
This column is the result of the following calculation: |
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Answered in Service Calls / Number Offered |
Formula | Description |
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Group_InServiceCalls / Group_OfferedCalls |
Table of Contents |
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maxLevel | 2 |
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outline | true |
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type | flat |
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