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| AcdB - AcdGetAgentBusyCalls_Group |
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| AcdB - AcdGetAgentBusyCalls_Group |
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Ø Times - Talk Time
The average between this KPI and the total number of inbound calls answered
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| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
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| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
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Ø Times - Post Call
The average between this KPI and the total number of post calls
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| AcdB - AcdGetPostCallTotalTime_Group |
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| AcdB - AcdGetPostCallTotalTime_Group |
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Ø Times - Waiting Time Answered
The average between this KPI and the total number of inbound calls answered
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| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
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| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
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Ø Times - Waiting Time Hangups
The average between this KPI and the total number of calls queue long hangup
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| AcdB - AcdGetWaitingTimeLongHangup_Group |
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| AcdB - AcdGetWaitingTimeLongHangup_Group |
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