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Queue - Hangups - Pre-Queue
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| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 AND a.bCallerHangup = TRUE AND ( IFNULL( acdb.AcdGroupEndReasonsID, 0 ) IN ( 0, 1, 2, 3 ) ) | Total inbound calls which entered the selected ACD group(s) and left with the AcdGroupEndReasonsID
See also See also Value Reference - AcdGroupEndReasons |
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Queue - Hangups - Short Hangups
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| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 AND a.bCallerHangup = TRUE acdb.dtGroupEnd - acdb.dtQueueStart <= ShortHangUpSeconds_ | Total inbound calls which entered the selected ACD group(s) and left with the AcdGroupEndReasonsID 4 and before ShortHangUpSeconds_ See also See also Value Reference - AcdGroupEndReasons |
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Queue - Hangups - Queue
| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 AND acdb.dtQueueStart IS NOT NULL | Total inbound calls which were hungup in the queue. |
Queue - Leave Queue - Voice-Mail
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