...
| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 AND dtQueueStart IS NOT NULL | Totals calls which entered into the ACD group queued queue within a particular time slice. |
...
Calls - Relevant for SLA
| Criteria Used | Description |
|---|---|
SLA - SLA1
...
/2/3 x/y/z (s) - Count
| Include Page | ||||
|---|---|---|---|---|
|
...
SLA - SLA1
...
/2/3 x/y/z (s) - (%)
| Criteria Used | Description |
|---|
SLA - SLA1 20 (s) - Count
...
SLA - SLA1 20 (s) - (%)
...
SLA - SLA1 20 (s) - Count
...
SLA - SLA1 20 (s) - (%)
| Criteria Used | DescriptionInServerCalls / TotalCalls |
|---|
Queue - Hangups - Pre-Queue
| Include Page | ||||
|---|---|---|---|---|
|
...