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Calls - Queued - Count
| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 AND dtQueueStart IS NOT NULL | Totals calls which entered into the ACD group queued within a particular time slice. |
Calls - Queued - (%)
| Criteria Used | Description |
|---|---|
| CallsQueueTotal / CallsTotal | The percentual ratio between calls that entered the ACD group queue and the total offered calls |
Calls - Relevant for SLA
| Criteria Used | Description |
|---|---|
SLA - SLA1 10 (s) - Count
| Include Page | ||||
|---|---|---|---|---|
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| Criteria Used | Description |
|---|---|
SLA - SLA1 10 (s) - (%)
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