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changes.mady.by.user jtel Support

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Include Page
AcdB - AcdGetAgentCalls_Group
AcdB - AcdGetAgentCalls_Group

Calls - Out of Hours - Voice-Mail

Criteria UsedDescription

acdb.bOutbound = 0

AND ( IFNULL( acdb.AcdGroupEndReasonsID, 0 ) IN ( 100, 101, 102 ) )
AND ( IFNULL( acdb.AcdGroupActionTypesID, 0 ) IN ( 3, 8, 10 ) )

Total calls which entered the selected ACD group then left with the AcdGroupEndReasonsID 100 (Group Start (Rule)), 101 (Routing-Application (Rule)) or 102 (Queue (Rule)) and the AcdGroupActionTypesID 3 (Voice-Mail), 8 (Request Callback) or 10 (Request Callback or Voice-Mail)

See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes

Calls - Out of Hours - Other

Criteria UsedDescription

acdb.bOutbound = 0

AND ( IFNULL( acdb.AcdGroupEndReasonsID, 0 ) IN ( 100, 101, 102 ) )
AND ( IFNULL( acdb.AcdGroupActionTypesID, 0 ) NOT IN ( 3, 8, 10 ) )

Total calls which entered the selected ACD group then left with the AcdGroupEndReasonsID 100 (Group Start (Rule)), 101 (Routing-Application (Rule)) or 102 (Queue (Rule)) and none of the AcdGroupActionTypesID 3 (Voice-Mail), 8 (Request Callback) or 10 (Request Callback or Voice-Mail)

See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes

Calls - Queue Full

Include Page
AcdB - AcdGetQueueFullCallsByGroupEndReason_GroupServiceNumber
AcdB - AcdGetQueueFullCallsByGroupEndReason_GroupServiceNumber

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