...
Include Page | ||||
---|---|---|---|---|
|
Formula | Description |
---|---|
Group_CallsAnswered - Group_InServiceCalls |
Hungup <=
Include Page | ||||
---|---|---|---|---|
|
Lost Calls
Formula | Description |
---|---|
Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal |
Quote Accessibility
Formula | Description |
---|---|
Group_CallsAnswered / Group_OfferedCalls |
Quote Hangups
Formula | Description |
---|---|
Group_CallerHangupCallsTotal / Group_OfferedCalls |
Quote Lost Calls
Formula | Description |
---|---|
(Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal) / Group_OfferedCalls |
Service Level
Formula | Description |
---|---|
Group_InServiceCalls / Group_OfferedCalls |
Table of Contents | ||||||
---|---|---|---|---|---|---|
|