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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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Description
This report contains data for inbound calls to the selected ACD groups over the time period and granularity chosen. Data is presented individually per group and per day of the week.
| Status |
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| subtle | true |
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| colour | Yellow |
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| title | Caution |
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: if an incoming call is transferred from one ACD group to another, then this will be counted in BOTH ACD groups. This report is designed to be viewed by the manager / supervisor of the ACD groups in question, so aggregated data should be viewed with caution.This report is optimised for the following output formats:
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| subtle | true |
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| colour | Red |
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| title | PDF |
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| subtle | true |
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| colour | Green |
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| title | XLS |
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| Status |
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| subtle | true |
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| colour | Blue |
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| title | HTML |
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Columns
The following columns are provided.
Legend
Offered Calls
| Include Page |
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| AcdB - AcdGetCalls_Group |
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| AcdB - AcdGetCalls_Group |
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Calls SLA %
| Include Page |
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| AcdB - AcdGetInServiceCallsByParam_Group |
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| AcdB - AcdGetInServiceCallsByParam_Group |
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...
