changes.mady.by.user jtel Support
Saved on 2021-03-16
Saved on 2021-04-26
Criteria Used (see also ACD Group Service Number KPIs)
Description
bOutbound = 0
AcdGroupEndReasonsID IN (106, 206)
dtAgentConnect IS NULL
All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call left the queue becasue the configured queue timeout was reached.
See also Value Reference - AcdGroupEndReasons.
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