changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs)
Description
acdb.bOutbound = 0
a.dtCallConnect IS NULL
(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )
All inbound calls which entered an ACD group within a particular time slice, which were neither connected to an agent nor hung up by the caller.
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