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AcdB - AcdGetQueueTotalCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

acdb.dtQueueStart IS NOT NULL

All inbound calls which entered an ACD group within a particular time slice,where the calls ended inside or after the queue.

See also Table Reference - AcdGroupEndReasons.


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