AcdB - AcdGetGroupCalls_Agent Criteria Used (See Also AcdB - ACD Groups KPIs ) | Description |
|---|
acdb.bOutbound = 0 AND acdb.AcdGroupsID = <ID current ACD group> AND b.UsersID = <ID current agent> | All inbound calls routed to the current group and that were distributed to the current agent within a particular time slice. See also Value Reference - CONNRES |
| 