Versions Compared

Old Version 5

changes.mady.by.user jtel Support

Saved on

compared with

New Version 6

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

AcdB - AcdGetAgentLoginTimeMax_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

The maximum login time of the current agent in a status in an ACD group within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetAgentLoginTimeMax_Group

Critères utilisés (voir aussi ACDB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

Le temps de connexion maximal de l'agent sélectionné dans un statut dans un groupe ACD au cours d'une tranche de temps particulière.