changes.mady.by.user jtel Support
Saved on 2021-03-14
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs )
Description
login.bGroupLoggedIn = 1
AND
login.StatusDuration IS NOT NULL
Total duration of the current agent’s Logins time in the ACD group(s) in which he was logged in within a particular time slice.
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