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IF( SUM( PostCallCount )   > 0 THEN SUM( PostCallDurationTotal ) / SUM( PostCallCount )

o.ID = a.OID

AND o.ID = b.OID

AND o.UsersID IS NOT NULL

AND b.dtCallConnect IS NOT NULL

AND b.PostCallInterval IS NOT NULL

AND b.CONNRES = 1

Average duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice.

AVG (IF b.dtWhisperEnd IS NULL THEN {b.dtCallEnd - b.dtCallConnect} ELSE {b.dtCallEnd - b.dtWhisperEnd}) WHERE

o.ID = a.OID

AND o.ID = b.OID

AND o.UsersID IS NOT NULL

AND b.AcdEventsID IS NOT NULLIF( SUM( OutboundTotalCallbacks ) > 0 THEN SUM( OutboundCallbackDurationTotal ) / SUM( OutboundTotalCallbacks )

Average duration of outbound callbackcalls made by the selected agents through the selected service numbers within a particular time slice.