...
Role | Check | Comments |
---|---|---|
VPN | Connectivity | Make sure the VPN is running OK, and that all systems are accessible by SSH and RDP. |
Web Application | Connectivity | Connect via the IP address of the load balancer (if redundant, connect via the shared IP address). Login as sysadmin, switch to a user with admin rights, and check a few views:
|
Test Call | Functionality | Make a test call. Check that it is received by the system and that audio is heard. If possible:
|
Test Chat / Whatsapp | Functionality | Make a test chat. Make sure it is distributed to an agent, and that the agent can reply. |
Virus Scanners | Activity | Make sure that no real-time virus scanner is active on all telephony servers (Real-Time Virus Scanners can excessively impact live telephony to the point where no calls will be properly functioning) |
Component and Role Checks
...