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  • You put the ID of the prompt you want to play. For example, to play the same prompt as in the Play Voice object, you need the ID of the "JTEL - Willkommen" prompt, which in our case happens to be 2.
  • You can get the ID as shown in the following screenshot:

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Warning
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Note: the actual IDs will almost certainly be different on different systems, as the ID is a chronological value assigned by the database software when the record is created in the database table.

So putting the value 2 in the ID - Voice Prompt field will play "JTEL - Willkommen".

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What actually happens, is the jtel system assigns the variable $announcement1_id (shown on the left) the value of the ID of the JTEL - Willkommen prompt when the routing application is started.

You therefore get a variable called $announcement1_id which in this configuration contains the value 2.

Similarly, setting up these two parameters:

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  • $holidaylists1_id Will contain the ID of the holiday list for Bavaria
  • $openingtimes1_idWill contain the ID of the opening times list for the Munic Munich Office


Info
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Get the idea?

You can now re- build the application just once, using variable objects for:

  • The opening times / holidays check object
  • The play voice objects
  • The connect to sales and support objects

The finished application will look something like this:

*** TODO SCREENSHOTS ***

Let's look inside the variable objects:

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