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Calls - ACD Post Calls
| Include+ | |||||||||
|---|---|---|---|---|---|---|---|---|---|
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|---|---|---|---|---|---|---|---|---|
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In Service - % Percentage
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| Formula Used |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInServiceCalls_ServiceNumbers |
|---|---|
| spaceKey | JPW |
| scrollEditorDisplayTitle | A - AcdGetInServiceCalls_ServiceNumbers |
| scrollPageId | 2D881E6B01787E59D4CAB55E00EFD45C |
| Description | |
|---|---|
| InServiceCalls * 100 / (InserviceCalls + NotInserviceCalls) | Percentage of calls processed within the specified service time seconds |
Not In Service - Quantity
| Include+ | ||||||||
|---|---|---|---|---|---|---|---|---|
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Not In Service - % Percentage
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| Formula Used |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetNotInServiceCalls_ServiceNumbers |
|---|---|
| spaceKey | JPW |
| scrollEditorDisplayTitle | A - AcdGetNotInServiceCalls_ServiceNumbers |
| scrollPageId | 2D881E6B01787E5ABD62576223DE24D3 |
| Description | |
|---|---|
| NotInserviceCalls * 100 / (InserviceCalls + NotInserviceCalls) | Percentage of calls processed outside the specified service time seconds |
Hungup <= - Quantity
| Include+ | ||||||||
|---|---|---|---|---|---|---|---|---|
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Hungup <= - % Percentage
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| Formula Used |
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| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInTimeHangupCalls_ServiceNumbers |
|---|---|
| spaceKey | JPW |
| scrollEditorDisplayTitle | A - AcdGetInTimeHangupCalls_ServiceNumbers |
| scrollPageId | 2D881E6B01787E5E30C4FEED663FC41D |
| Description | |
|---|---|
| Hungup <= * 100 / (Hungup <= + Hungup >) | Percentage of calls terminated within the specified hang up time |
Hungup > - Quantity
| Include+ | ||||||||
|---|---|---|---|---|---|---|---|---|
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Hungup > - % Percentage
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| Formula Used |
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| Description | |
|---|---|
| Hungup > * 100 / (Hungup <= + Hungup >) | Percentage of calls terminated outside the specified hang up time |
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Ringing Incoming Time - Total Duration
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