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The following columns are provided.
Calls - Total Calls
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E4188AA635A6E3ABB15 |
|---|
|
...
Calls - Maximum Parallel Calls
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetParallelCallsMax_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetParallelCallsMax_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E42BE6A30730C5F262E |
|---|
|
...
Calls - ACD Post Calls
| Include+ |
|---|
| A - AcdGetPostCallCount_ServiceNumbers |
|---|
| scrollEditorUrl | /display/JPW/A+-+AcdGetPostCallCount_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| A - AcdGetPostCallCount_ServiceNumbers |
|---|
| scrollEditorDisplayTitle | A - AcdGetPostCallCount_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E44DF0EED2B0DAD57EC |
|---|
|
In Service - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInServiceCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetInServiceCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E59D4CAB55E00EFD45C |
|---|
|
In Service - % Percentage ???
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetParallelCallsMaxAcdGetInServiceCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetParallelCallsMaxAcdGetInServiceCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E42BE6A30730C5F262E2D881E6B01787E59D4CAB55E00EFD45C |
|---|
|
Not In Service - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInServiceCallsAcdGetNotInServiceCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetInServiceCallsAcdGetNotInServiceCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E59D4CAB55E00EFD45C2D881E6B01787E5ABD62576223DE24D3 |
|---|
|
Not In Service - % Percentage ???
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetNotInServiceCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetNotInServiceCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E5ABD62576223DE24D3 |
|---|
|
Hungup <= - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInTimeHangupCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetInTimeHangupCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E5E30C4FEED663FC41D |
|---|
|
Hungup <= - % Percentage ???
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetInTimeHangupCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetInTimeHangupCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E5E30C4FEED663FC41D |
|---|
|
Hungup > - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetNotInTimeHangupCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetNotInTimeHangupCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E60881E606C20EF116F |
|---|
|
Hungup > - % Percentage ???
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetNotInTimeHangupCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetNotInTimeHangupCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E60881E606C20EF116F |
|---|
|
...
Ringing Incoming Time - Total Duration
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetRingingIncomingDuration_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetRingingIncomingDuration_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E61B2E521C970C903FE |
|---|
|
...
Ringing Incoming Time - Ø Duration
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetRingingIncomingDurationAvg_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetRingingIncomingDurationAvg_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E6327EBDA000C4C75A1 |
|---|
|
...
Ringing Agent Time - Total Duration
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-AcdGetRingingAgentDurationAvg_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A -AcdGetRingingAgentDurationAvg_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E65A6946A9212DC7B47 |
|---|
|
...
Ringing Agent Time - Ø Duration
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E4188AA635A6E3ABB15 |
|---|
|
Total Agents - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetTotalAgents_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetTotalAgents_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E67B334657F2B046610 |
|---|
|
Total VoiceMail - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetVoiceMailCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetVoiceMailCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E6B5B7515023A8C695D |
|---|
|
Number Call Backs - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetCallBackCalls_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetCallBackCalls_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E69958EB2C6067CA666 |
|---|
|
Hangups before Queue - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetHangupsBeforeQueue_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetHangupsBeforeQueue_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E6CD6024CCA476F2FFF |
|---|
|
Hangups Queue - Quantity
| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/A+-+AcdGetHangupsQueue_ServiceNumbers |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | A - AcdGetHangupsQueue_ServiceNumbers |
|---|
| scrollPageId | 2D881E6B01787E6DE32A4F72766D3673 |
|---|
|
Not Offered Calls - Quantity
A - AcdGetTotalOtherCalls_ServiceNumbers
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