changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-03-16
Criteria Uses AcdB - ACD Groups KPIsUsed ( ACD Group Service Number KPIs)
Description
b.bOutbound = 0
AND b.TransferAcdSynonymsID IS NOT NULL
AND b.bTransferExternalNumber = 1
AND b.bTransferAgent = 1
All inbound calls which entered an ACD group and service number within a particular time slice, which were either forward to another agent or to an external destination.
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