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Description
This report contains data about all status changes of the selected agent(s) from any status to an status of type “autologout”. It also indicate the ACD group(s) in which the change(s) was(were) made, and the type of the “autologout” event.
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AcdStatisticsLogin.LoginActionCode IN ( 6, 7, 8, 9 ) ) AND AcdStatisticsLogin.AcdGroupsID IS NOT NULL | The selected agent were automatically logged off from the ACD group in which he is logged in because:
NB: Status changes of the agent as a whole is not taken into consideration. See also Value Reference - AcdLoginType / LoginActionCode and Table Reference - AcdStatisticsLogin |
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