AcdB - AcdGetAgentAutoLogOffNoAnswer_Group Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
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login.LoginActionCode = 9 | How many The amount of time the selected current agent were automatically logged off from the ACD group(s) in which he is was logged in because the maximum “maximum missed calls - no answer answer” set in this ACD group is was reached. see also Value Reference - AcdLoginType / LoginActionCode |
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