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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

dtAgentConnect IS NULL

bCallerHangup = 1

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

The time difference between dtGroupStart and dtGroupEndfor calls where the caller did not speak to an agent and hung up before or whilst in the ACD queue.

See also Value Reference - AcdGroupEndReasons.


Sv translation
languagefr

AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

bOutbound = 0

dtAgentConnect IS NULL

bCallerHangup = 1

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

La différence d'heure entre dtGroupStart et dtGroupEndpour les appels où l'appelant n'a pas parlé à un agent et a raccroché avant ou pendant la file d'attente ACD.

Voir aussi Valeur de référence - AcdGroupEndReasons