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Sandbox or Production

Calls will be made to the production setup, if the test call flag is not set in the jtel system. Test calls are made to numbers which are configured as "Test" in the jtel IVR, or dialler campaigns which are configured as "Test Campaign" in the dialler.

Settings

The following settings are available in the Client Master Data screen in the jtel System, which control the way SalesForce is integrated with the jtel ACD.

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