AcdB - AcdGetInServiceCallsByParam_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description | ||
|---|---|---|---|
acdb.bOutbound = 0 acdb.dtAgentConnect IS NOT NULL ( acdb.dtAgentConnect - acdb.dtGroupStart ) <= ServiceLevelSeconds | All inbound calls which entered an ACD group within a particular time slice, which were connected to an agent within (less than or equal to) the specified ServiceLevelSeconds.
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