AcdB - AcdGetCallerHangupCallsDurationMax_GroupServiceNumber
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 acdb.dtAgentConnect IS NULL acdb.bCallerHangup = 1 acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) | The maxumum time difference between dtGroupStart and dtGroupEndfor incoming calls through the selected service numbers where the caller did not speak to an agent and hung up before or whilst in the ACD queue. See also Table Reference Value References - AcdGroupEndReasons. |