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Criteria | Description |
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AcdGroupsID | The ACD group ID must be equal. |
dtGroupStart | Calls which entered the ACD group within the particular timelice in a report are considered. |
ServiceNumbersID | In some reports the service number is an additional selection criteria and KPIs are reported per service number. If this is not a criteria, then KPIs are aggregated over all found service numbers with calls to the ACD group. |
KPIs
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Children Display |
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