Enable SAP in Jtel the jtel PortalTo enable SAP in Jtel the jtel portal, connect to the portal as sysadmin and check if the resources "portal.Acd.AgentHome.SAP.Enable.MiniClient" and "portal.UserData.Clients.SAP.Visible" are allowed. 
P.S. Make sure the SAP resource is executable in Client Administrators and/or Client Users. 
SAP SettingsThe following settings are available in the Client Master Data screen in the Jtel jtel System, which control the way SAP is integrated with the Jtel jtel ACD. These settings must be setup and correct, if the integration is to function correctly. | Setting | Example Value | Description |
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| Authorization Token | VXNlcm5hbWU6UGFzc3dvcmQVXXXXXYYYYZZZZZxxxxaaaabbbbQ= | The basic authorization token for the SAP REST API which - this is the base64 encoding of Username:Password. |
Two main sections are available: onClickToDial for ACD and getCallerInformation for the IVR Object. onClickToDialonClickToDialThis section controls how outbound calls are made from the SAP system using the jtel ACD. If activated, the jtel system will query SAP by REST before the call is made. This can be used to change the signalled number when the jtel system makes the outbound call. | Setting | Example Value | Description |
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| REST URL | https://sap.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/IndividualCustomerCollection | The SAP REST API URL. | | REST Parameters | Example1: $filter=CustomerID eq '$SAPBusinessPartnerID'
$expand=IndividualCustomerSalesData Example2: $filter=NormalisedPhone eq '+$SAPPhoneNumber'
$expand=IndividualCustomerSalesData | The SAP REST API Parameters - must follow this format: - paramName=paramValue.
- Parameters are separated by Carriage return.
- Variable starts Variables start with a dollar sign '$' e.g. $SAPBusinessPartnerID, $SAPPhoneNumber.
| | JSON Result | distributionChannelCodeText=d.results[0].IndividualCustomerSalesData[0].DistributionChannelCodeText
countryCode=d.results[0].CountryCode | This will specify how to parse the SAP JSON Result. variableNameToParse=jsonPathToVariable Multiple variables are separated by Carriage return. | | jtel REST API onClickToDial active |
| If this option is selected, the onClickToDial REST endpoint will be queried before a click to dial request is performed. |
This configuration is used by the IVR object SAP getCallerInformation | Setting | Example Value | Description |
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| REST URL | https://sap.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/IndividualCustomerCollection | The SAP REST API URL. | | REST Parameters Function CallerNumber | $filter=NormalisedPhone eq '+%CallerNumber%'
$expand=IndividualCustomerSalesData | The SAP REST API Parameters if CallerNumber is chosen as a function in the IVR Object: The variable used here is %CallerNumber% | | REST Parameters Function CustomerID | $filter=CustomerID eq '%CustomerID%'
$expand=IndividualCustomerSalesData | The SAP REST API Parameters if CustomerID is chosen as a function in the IVR Object: The variable used here is %CustomerID% |
The following screenshot shows an example configuration: 
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