Using the API in the jtel system involves using the getCallerInformation object in a routing application.
A sample routing application is shown here:
SAP getCallerInformation
This object performs calls the REST API getCallerInformation in the SAP instance.
The following parameters are provided:
| Parameter | Example Value | Description |
|---|---|---|
| Function | Caller Number or Customer ID | In Function field you can choose between Caller Number or Customer ID |
| Service Number | $servicenumber | The service number which was called in the jtel system. This parameter will only be required, if the REST service makes use of the service number in the query. |
| Service Name | $servicename2 | The service name which was called in the jtel system. This parameter will only be required, if the REST service makes use of the service name in the query. |
| Caller Number | $caller | The caller number (caller ID). This parameter will be required if function Caller Number was set. $caller contains the caller number in fully qualified format. |
| Customer ID | $customerID | The customer ID (SAP customer ID). This parameter will be required if function Customer ID was set. |
...
The following shows the results in an incoming call in the jtel system. The CRM Link contains a link to the SAP record, and User Data contains the SAP Customer ID.
