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Field

Example Configuration

Configuration

{
"noAgents":"Sorry, currently there are no agents available. Please try again later.",
"noAgents#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"outOfService":"Sorry, but currently we are closed. Please try again during office hours.",
"outOfService#de":"Es tut uns leid, derzeit sind wir geschlossen. Bitte probieren Sie es während unsere Öffnungszeiten wieder.",
"agentTyping":"Agent $agent is typing...",
"agentTyping#de":"Agent $agent schreibt ...",
"bye":"Thank you for using our service. Goodbye.",
"bye#de":"Danke, dass Sie unseren Service genutzt haben. Auf Wiedersehen.",
"byeNoAgent": "Sorry, currently there are no agents available. Please try again later.",
"byeNoAgent#de":"Es tut uns leid, aber derzeit sind keine Agenten verfügbar. Bitte probieren Sie etwas später nochmal.",
"welcomeMessage":"Welcome!",
"welcomeMessage#de":"Herzlich willkommen!.",
"editorPlaceholder":"Enter your message here.",
"editorPlaceholder#de":"Geben Sie Ihre Nachricht hier ein."
}

Explanation:
noAgentsWhen no agent is available, the configured message is sent to the customer
outOfServiceWhen a customer sends a message outside business hours, the configured message is sent to the customer
agentTyping

When the agent enters a response to the customer, the configured message is sent to the customer.

Note
iconfalse
titleWhatsApp

This message is not displayed to customers who use WhatsApp


byeWhen the chat event is closed,  
byeNoAgentWhen no agent is available, 
welcomeMessageAfter a customer has sent a message and opened a new event, 
editorPlaceholder

This message is displayed to the customer after the window for chat is opened at the external website. 

Note
iconfalse
titleWhatsApp

This message is not displayed to customers who use WhatsApp



Code


Code Block
languagejs
<script src='https://websiteurl.de:3003/gui//chat.js'></script>
<script type="text/javascript">
   JTEL.initChat({ 
       Hash: 'ZkGgUcDkLPEY',
       BaseWSURI: 'wss://chatserverurl.de:3003',
       BaseResourceURI: 'https://storageserverurl:3003/gui', //optional
       pdata: {name:'John Doe', email:'john.doe@example.com', sender:'John Doe', receiver:'My Chat Connector', userdata:'123456', userdata2:'userdata2', userdata3:'userdata3'},
       udata: {anyfield1:'Any Field 1', anyfield2:'Any Field 2'} });
</script>


Explanation:

To access the jtel server, the code is embedded into the external website. The code is generated with the settings from the parameters in the jtel portal, as well as the settings from the page Master Data in the chat Connector configuration.

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