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Dynamic Priority GroupsCreating or editing a dynamic priority group is performed using the menu option ACD ... Dynamic Priority Groups. TargetsThis Tab contains the targets for a dynamic priodity group, displayed as a list. Functions to create, edit and delete entries are provided. Each entry contains the following fields:
GroupsOn the tab "Groups" the ACD groups associated with the dynamic priority group are shown. All logged in agents in these groups are considered when the KPIs for the wallboard are calculated. Master DataThe master data tab contains name of the group and data pertaining to the static operation parameters.
Service NumbersThe dynamic priority group a service number is associated with, is defined in the service number itself, on the routing tab. |
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Dynamische PrioritätsgruppenDas Erstellen oder Bearbeiten einer dynamischen Prioritätsgruppe erfolgt über den Menüpunkt ACD ... Dynamische Prioritätsgruppen. SollzahlenThis Tab contains the targets for a dynamic priodity group, displayed as a list. Functions to create, edit and delete entries are provided. Each entry contains the following fields:
GroupsOn the tab "Groups" the ACD groups associated with the dynamic priority group are shown. All logged in agents in these groups are considered when the KPIs for the wallboard are calculated. Master DataThe master data tab contains name of the group and data pertaining to the static operation parameters.
Service NumbersThe dynamic priority group a service number is associated with, is defined in the service number itself, on the routing tab. |