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| Field: | Example Configuration |
|---|
| Url : |
| Code Block |
|---|
https://myrestservice.example.com/service/api/v1/Customers/Contacts |
|
|---|
| Header : |
| Code Block |
|---|
Cache-Control: no-cache
Content-Type: application/json
Authorization: Bearer $tokenResponse.body.JSON.access_token |
|
|---|
| Body : |
| Code Block |
|---|
{"CustomerNumber":"$chatConnector.id",
"XMLCodedData":"$xmlTemplate.encoded.base64"} |
|
|---|
| Xml Template : |
| Code Block |
|---|
<?xml version="1.0" encoding="utf-8"?>
<chatReport>
<Size>$report.bytes</Size>
<Content>$report.encoded.base64</Content>
</chatReport> |
|
|---|
Portal Configuration
Additional configuration in the portal is necessary, regarding the distribution of Chat and WhatsApp events
Agent Status
Agent status for chat - or an existing status - must be configured to allow a chat event to be distributed to the agent:
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