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Maybe, John Doe shouldn't be given the call immediately, since a call to the other ACD group, i.e. his primary activity, received a few seconds later, would then have to wait?
Enter the stair function ...
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Maybe, John Doe shouldn't be given the call immediately, since a call to the other ACD group, i.e. his primary activity, received a few seconds later, would then have to wait?
Enter the stair function ...
...