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| Setting | Value |
|---|---|
Web Service URL for call answer function in Agent Home | Set to udp |
Synchronise PBX Users from PBX | Set to on |
| Phone Status Synchronisation Mode | Set to Based on active phone number |
See screenshot below:
Recommended Tests
- Incoming call
- Caller and Called Party Number are E.164?
- Service starts?
- Audio OK?
- DTMF detected OK?
- Incoming call connected to agent
- Agent telephone rings OK?
- Telephone display reports correct number?
- Agent can answer phone using "Answer" button in agent home?
- Audio end to end from caller to agent OK?
- Number can be called back from agent telephone?
- Telephone call from agent telephone to any (non jtel) number
- Status change in jtel supervisor for agent visible (changes to busy / free after call)
- Outbound call using jtel Agent Home to outside destination
- Outbound call made OK?
- Signalled calling party number OK? (Should be the service number)
- End to End Audio OK?
...