...
- Incoming caller and called are set to E.164 incoming
- Outgoing caller and called are set to VOIP - Add prefix "sip:", then the E.164 number and postfix "@<Converter Parameter>"
- The converter parameter for caller is set to the IP address and port of the jtel 8-Server machine
- The converter parameter for called is set to the IP address and port of the PBX
- Set the maximum length of internal numbers
Trunks
Remember to create Create a trunk for the 8-Server machine, and also add this to the trunk group on the "Trunks" tab.
...
| Setting | Value |
|---|---|
pbxEndpointConfiguration | Set <IP_ADDRESS_PBX> to the IP address of the PBX. |
pbxUserName | Set <PBX_SOAP_USER_NAME_PBX> to the SOAP user name configured in the PBX. |
pbxUserPassword | Set <PBX_SOAP_USER_PASSWORD> to the SOAP password configured in the PBX. |
resellersUID | The UID of the reseller for the jtel SOAP user account. |
clientsUID | The UID of the client for the jtel SOAP user account. |
usersUID | The users UID of the jtel SOAP user account. |
password | The password of the jtel SOAP user account. |
dbConnect | Change <MYSQL_DB_MASTER_PASSWORD> to the password for the MySQL master database. |
monitoring_useNumberFormatMonitoring | Set to true. This will cause the prefix numberFormatMonitoring_PrefixPBXNumbers to be prepended to all numbers as reported from the innovpahone PBX. Usually, the numbers are reported non E.164 qualified. |
numberFormatMonitoring_PrefixPBXNumbers | Set this to the head number of the PBX. This will be prepended to all numbers reported by the innovaphone PBX when used for monitoring. |
monitoring_updateUserAlways | Set to true. |
The following shows an excerpt from the XML configuration file for the PBX connector JTELInnovaphonePBXService.exe.config
| Code Block |
|---|
<add key="pbxEndpointConfiguration" value="https://<IP_ADDRESS_PBX>/PBX0/user.soap"/>
<add key="pbxUserName" value="<PBX_SOAP_USER_NAME_PBX>"/>
<add key="pbxUserPassword" value="<PBX_SOAP_USER_PASSWORD"/>
<add key="resellersUID" value="<JTEL_RESELLER_UID>"/>
<add key="clientsUID" value="<JTEL_CLIENT_UID>"/>
<add key="usersUID" value="<JTEL_SOAP_USER_UID>"/>
<add key="password" value="<JTEL_SOAP_USER_PASSWORD>"/>
<add key="dbConnect" value="server=acd-dbm;user=root;database=JTELWeb;port=3306;password=<MYSQL_DB_MASTER_PASSWORD>;"/>
<add key="udpAddress" value="acd-tel1"/>
<add key="udpPort" value="40406"/>
<add key="acdDaemonUdpAddress" value="acd-tel1"/>
<add key="acdDaemonUdpPort" value="20645"/>
<add key="numberFormatOutdial_OutsideLinePrefix" value="0"/>
<add key="numberFormatOutdial_InternalNumberLength" value="3"/>
<add key="numberFormatOutdial_CountryCode" value="49"/>
<add key="numberFormatOutdial_AreaCode" value=""/>
<add key="numberFormatOutdial_SubscriberCode" value=""/>
<add key="monitoring_useNodeNum" value="false"/>
<add key="monitoring_useNumberFormatMonitoring" value="true"/>
<add key="monitoring_updateUserAlways" value="true" />
<add key="numberFormatMonitoring_PrefixPBXNumbers" value="<PBX_HEAD_NUMBER>" />
<add key="wcfTimeout" value="300"/>
<add key="pbxReconnectTimeout" value="10"/>
</appSettings>
</configuration> |
Start Connector
Start the connector and make sure it is receiving the required data from the PBX.
Note - a proxy server connection should NOT be used between the jtel Innovaphone PBX connector and the PBX, and this network configuration should be changed if present. This is due to most proxy servers not being able to correctly handle the long polling requests required by the SOAP connector.
System Parameters
| Setting | Value |
|---|---|
| dialler.8Servers.IPs | Set this to the real computername of the 8-Server machine. Setting this to acd-tel1 for example, will not work. |
Client Settings
The following settings should be made in the client account on the jtel System:
| Setting | Value |
|---|---|
Web Service URL for call answer function in Agent Home | Set to udp |
Synchronise PBX Users from PBX | Set to on |
| Phone Status Synchronisation Mode | Set to Based on active phone number |
See screenshot below:
Recommended Tests
- Incoming call
- Caller and Called Party Number are E.164?
- Service starts?
- Audio OK?
- DTMF detected OK?
- Incoming call connected to agent
- Agent telephone rings OK?
- Telephone display reports correct number?
- Agent can answer phone using "Answer" button in agent home?
- Audio end to end from caller to agent OK?
- Number can be called back from agent telephone?
- Telephone call from agent telephone to any (non jtel) number
- Status change in jtel supervisor for agent visible (changes to busy / free after call)
- Outbound call using jtel Agent Home to outside destination
- Outbound call made OK?
- Signalled calling party number OK? (Should be the service number)
- End to End Audio OK?
Troubleshooting
PBX Performance Issues
...