...

The following parameters must be set:

• AutomaticEXECallCommand - Set this to the name of the executable to be called.

• AutomaticEXECallParameters - Set these to the parameters to be passed to the executable. The following variables are available:

  • $ANumber - the called number

  • $GroupName - the name of the ACD group

  • $CRMLink - the complete CRM link provided by the ACD

  • $ServiceNumber - the service number called

  • $ServiceName - the name of the service number called

  • $CallID - the jtel CallID (currently not supported, will be supported in a future release)

  • $UsersUID - the ID of the User logged into the jtel system

Outbound Call using Dial

To request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user):

AcdAgentMiniClient.exe --dial <number>