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Sv translation
languageen

Table of Contents

AcdEventStatus Data Structure

An ACD event status is represented as a JSON Object as shown in the following example:

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Code Block
        {
            "ShortText": "AcdEventStatus.EnterSystem",
            "ID": 0
        }


AcdEventType

An AcdEventType is represented as a JSON Object as shown in the following example.  

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Code Block
        {
            "ShortText": "AcdEventTypes.VoiceMail",
            "ID": 1
        }


AcdEvent

An AcdEvent is represented as a JSON Object as shown in the following example.  

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Code Block
{
            "SkillsValue2": null,
            "SkillsValue1": null,
            "ChatConnectorsID": null,
            "UserData": "987654",
            "SkillsValue3": null,
            "dtReceived": null,
            "AcdGroupsID": 235,
            "dtRemind": null,
            "EventData": "<eventData><callbackNumber>49199123456789</callbackNumber><body html=\"true\"><content>This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n</content></body></eventData>",
            "AcdWorkFlowConnectorsID": null,
            "AcdInboxesID": null,
            "ID": 1631,
            "LastAgentTime": null,
            "CrmURL": "https://www.jtel.de",
            "WorkFlowMonitorPointsID": null,
            "AcdReplyingTypesID": null,
            "AcdEventTypesID": 3,
            "dtModified": "2020-08-09T02:32:30.010",
            "bCloseByForeignSystem": false,
            "Receiver": "4919900112233",
            "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00",
            "UsersID": 3,
            "Sender": "49199123456789",
            "ForeignSystemNumber": null,
            "dtCreated": "2020-08-09T02:32:26.843",
            "UserData2": null,
            "UserData3": null,
            "SkillsID3": null,
            "SkillsID1": null,
            "SkillsID2": null,
            "AcdEventStatusID": 20,
            "dtLastModified": "2020-08-09T02:32:30.163"
        }



Sv translation
languagede

Status
colourRed
titleThis page is only available in English

Table of Contents

Dialler Campaign Data Structure

A Dialler Campaign is represented as a JSON Object as shown in the following example:

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Code Block
        {
            "ContactPreviewTime": 5,
            "nMaxParallelLines": null,
            "bCloseContactsOnIncomingCallsMatchCallerID": true,
            "dtTo": null,
            "LanguagesID": 2,
            "bCallerIDActive": false,
            "Name": "Campaign 1000",
            "BusyTriesInSeriesMaximum": 2,
            "RoutingApplicationsID": null,
            "AutoDiallerAgentConnectedResultCodesID": null,
            "ID": 510,
            "bActiveCampaign": true,
            "CallerID": null,
            "CrmUrl": null,
            "MaxReachedEndResultID": 2491,
            "ForeignSystemID": "1000",
            "GDPRAutomaticWavesID": null,
            "bMasterCampaign": false,
            "AcdAgentStatusIDPause": null,
            "OpeningTimesID": null,
            "PostCallInterval": 10,
            "AutoDiallerIVRConnectedResultCodesID": null,
            "bCloseContactsOnIncomingCallsMatchTACExportCode": false,
            "bQueryExternalSystem": false,
            "BusyTriesInSeriesDelaySeconds": 30,
            "dtLastModified": "2019-10-23T01:29:44.125",
            "AnsweringMachineWavesID": null,
            "AbortExternalSystemResultCodesID": 2495,
            "UserData": "User Data",
            "SalesForceStatus": null,
            "ServiceNumbersID": 6,
            "AnsweringMachineResultCodesID": 2493,
            "dtAutoDiallerNextTry": null,
            "MaxRingTime": 30,
            "AcdGroupsID": null,
            "CustomAgentHomeFieldLayout": null,
            "bReleaseCampaign": false,
            "DiallerCampaignsType": null,
            "bCloseContactsOnIncomingCalls": true,
            "ContactTriesMaximum": 3,
            "NotReachedDelayTimeSeconds": 5,
            "bFoundInSalesForcePass": false,
            "IncomingCallsTransactionCodesExportKeys": null,
            "HolidayTimesID": null,
            "ExternalSystemsQueryURL": null,
            "AcdAgentStatusIDPostCall": null,
            "bCloseContactsOnIncomingCallsMatchUserData": false,
            "dtFrom": null,
            "bTestCampaign": false,
            "ClientsID": 1,
            "AbortOnNoTelNumberResultCodesID": 2492,
            "IncomingCallResultCodesID": 2494
        }

Dialler Result Code Data Structure

A Dialler Result Code is represented as a JSON Object as shown in the following example. Note, that the content fields will be returned in the language which is provided when the result codes are queried. 

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        {
            "bDone": true,
            "DiallerResultCodesTypesContent": "Done",
            "bDelay": false,
            "DiallerCampaignsID": 535,
            "DiallerResultCodesTypesShortText": "DiallerResultCodesTypes.1",
            "bAllowDelete": true,
            "ExportKey": "ABG",
            "Content": "Appointment made",
            "ShortText": "DiallerCampaignsResultCodes.2695",
            "bAborted": false,
            "ID": 2695,
            "bAgentBound": null,
            "TimeOffset": null,
            "bAppointment": false,
            "DiallerResultCodesTypesID": 1
        }

Dialler Contact Data Structure

A Dialler Contact is represented as a JSON Object as shown in the following example:

Translations Ignore Code Block{ "bLastResultMailbox": false, "bPhoneNumber3Invalid": null, "bPhoneNumber4Invalid": null, "Company": null, "ExternalSystemLink": null, "Email": null, "LastAcdAgentEndReasonsID": null, "Address": null, "bPhoneNumber6Invalid": null, "PhoneNumber2LastAcdAgentEndReasonsID": null, "dtNextTry": null, "bPhoneNumber5Invalid": null, "bPhoneNumber1Invalid": null, "bPhoneNumber2Invalid": null, "Name": "Mustermann", "nTriesPhoneNumber5": 0, "nTriesPhoneNumber4": 0, "nTriesPhoneNumber6": 0, "nPhoneNumber6LastCause": null, "AccountIBAN": null, "FaxNumber": null, "Manufacturer": null, "ID": 214648, "nTriesPhoneNumber1": 0, "nPhoneNumber3LastCause": null, "Client": null, "nTriesPhoneNumber3": 0, "nTriesPhoneNumber2": 0, "PhoneNumber4": null, "dtPhoneNumber2LastTry": null, "PhoneNumber3": null, "SalesForceCampaignMembersID": null, "PhoneNumber6": null, "PhoneNumber5": null, "dtPhoneNumber4LastTry": null, "PhoneNumber2": null, "nPhoneNumber2LastCause": null, "PhoneNumber1": "4919912345678", "ReferenceNumber": null, "DiallerCampaignsResultCodesID": null, "dtPhoneNumber6LastTry": null, "City": null, "AccountNationalBankCode": null, "PhoneNumber4LastAcdAgentEndReasonsID": null, "dtLastTry": null, "Country": null, "nPhoneNumberDelayAppt": null, "Region": null, "dtExported": null, "TimeWindowIndex": null, "dtLastModified": "2020-03-28T05:54:56.115", "DiallerResultCodesTypesID": null, "AccountBIC": null, "DiallerNextAction": null, "UserData": null, "PostalCode": null, "Website": null, "nPhoneNumber1LastCause": null, "DiallerCampaignsID": 517, "Salutation": null, "bAbortedExternalSystem": false, "bAvailableContact": false, "dtEndDate": null, "dtBeginDate": null, "dtImported": "2020-02-25T03:12:39.948", "dtFollowUp": null, "GetNextContactResult": null, "PhoneNumber6LastAcdAgentEndReasonsID": null, "nBusyTriesInSeries": 0, "PhoneNumber1LastAcdAgentEndReasonsID": null, "AccountOwner": null, "DiallerNextActionFromCurrentCall": null, "bFoundInSalesForcePass": false, "Comment": null, "dtPhoneNumber1LastTry": null, "dtPhoneNumber3LastTry": null, "FirstName": "Max", "RandomSortOrder": 931431, "PhoneNumber5LastAcdAgentEndReasonsID": null, "Amount": null, "AccountBank": null, "FollowUpUsersID": null, "Title": null, "Service": null, "dtPhoneNumber5LastTry": null, "ReservedUsersID": null, "AccountNumber": null, "nPhoneNumber5LastCause": null, "nTriesContact": 0, "nPhoneNumberLastUsed": null, "nPhoneNumber4LastCause": null, "Model": null, "PhoneNumber3LastAcdAgentEndReasonsID": null, "Tag": null }