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Key | T | Resolved | Release Notes Subject | Release Notes Content | |
JTELDEV-5059 | 15.03.2020 | CereProc V5 Support added | Cereproc V5 TTS support has been added. | CNFON-571 | 15.03.2020 | Number Converter for Italy | A number converter for PBXs in Italy has been added. This functions as follows:
JTELDEV-5057 | 15.03.2020 | Agent Home / Supervisor Availability - not available is now gray again | The colouring for availability unavailable has now been changed back to gray. | ||
JTELDEV-5048 | 27.02.2020 | Chat Connector JSON Example Code | The chat connector JSON code incorrectly contained equals (=) instead of colon ( in the JavaScript JSON definition. This problem has been fixed. | CEWS-64 | 21.02.2020 | Automatic Post Call Handling Fixed | Automatic post call could keep running, if an agent logged out of the ACD. The behaviour has been changed so that automatic post call ends as soon as a
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The display of the help texts on the options page was squashed up. This problem impacts display / GUI layout only (no functional impact) and has been fixed.
It is now possible to specify 0 for the last agent ID when entering the ACD via the IVR. This behaviour has been added to simplify the programming of some services.
If no alert (ringing) was received in the IVR connect module, then statistics would not always be recorded. This problem has been fixed.
It was not possible to use some objects in the end call routine, although this could be modified as sysadmin in the object definition by modifying the the object definition to: <object endcall = "true">.
This has now been updated, so that this modification is no longer necessary.
A new email client has been developed for the full client in agent home. This allows users to answer emails directly using the agent web application. Support is provided for retrieving text-blocks with standard texts and attachments from a confluence instance.
The webserver now requires Java 8 and Wildfly 18.x. The new installation procedures and update procedures are documented in the wiki.
It is now possible to copy a client as reseller admin. Note, this functionality is experimental and whilst we will be glad to take feedback on this feature, we will not be officially supporting this feature just yet.
The following dependencies need to be checked once the client is copied:
- Routing Applications
Note, not all data is copied. The following tables / data are currently implemented:
- Clients (main data fields and options)
- Service Number Status
- Security Groups
- Security Groups Cockpit Types assignments
- Security Groups Workflow Applications assignments
- Security Groups Workflow Object assignments
- Access Tokens (rights modifications made in Security Groups)
- Security Groups Reports assignments
- Routing Applications mappings to Client
- Agent Status (note, no mappings are copied here)
- Locations
- Holiday Lists and Entries
- Destination Numbers
- EMail Addresses
- Lists (note, no entries are copied)
- Long Texts
- Opening Times and Entries
- Cockpit Variables and Descriptors
- Prompt Types
- Prompts and Files
- IVR Statistics Markers
- Report Mappings to Client
- Users
- User Settings
- ACD Groups
- User Mappings to ACD Groups
- Routing Plans
- Routing Applications
- The active and test version of the routing application
- ACD Group Actions (note, the dependencies and results need to be checked carefully here)
It is now possible to configure two OpenCTI URLs for Users. A user can be tagged as a test OpenCTI user by editing the user, Tab ACD Options, in which case the Test OPEN CTI URL from the Client Master Data will be used. This enables migration from SalesForce Classic to Lightning on a user by user basis.
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