This report displays incoming emails and their values for each incoming mailbox. The report is structured in the style of the itemized bill of lading. ![](/download/attachments/327849/image2015-12-28%2010%3A12%3A2.png?version=1&modificationDate=1451293922000&api=v2)
Settings of the reportIn addition to the standard settings "Output format" and "Period", the following additional settings are available Name | Value | Description |
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Inboxes | | Selection of the Inboxes for which the report is to be created |
Selection CriteriaPeriod | Entry into the incoming mailbox within the specified time intervals | Inboxes | Inboxes that should to be considered | Criteria | Description |
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SpaltenName | Wert |
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Inboxes | Name of the incoming mailbox | Sender | Senders E-mail address for the event | Qualification Time | Time at which the event was qualified by the system and is ready for distribution to the appropriate ACD group | ACD Group | ACD group to which the event was sent (inbox setting) | Qualification Algorithm | Qualification algorithm used (Inbox Setting) | Other | Errors or other occurrences are noted here | Incoming Inbox received | Time at which the event was received in the inbox | Entry into Incoming ACD group | Time at which the event was received in the ACD group after it was qualified and distributed by the Inbox | Delivery Agent Delivered | Time at which the event was distributed to an agent | Answer Agent Answered | Time at which the agent sent a response to the event | Transfered Agent ForwardingTime | Time at which the agent forwarded the event, followed by the agent to which the event was forwarded | Transfered Agent |
| Transfered Group ForwardingTime | Time at which the agent forwarded the event, followed by the group to which the event was forwarded | Transfered Group |
| Reference to file | Name of the e-mail file located in the data directory |
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