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Before InstallationThis information is required before the basic installation of the system.
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Nr. | Information | Yes | No | Requested / Waiting for customer | 1 | Are the Aculab licenses installed? | 2 | Is the configuration of the 8-server adapted to the Aculab licenses? | 3 | Is symmetrical RTP set? | 4 | Is SIP Packet Capture configured, if applicable? | 5 | If the TK-Connector is set up and checked |
covering access to the load balancer by http(s) for accessing the webservers. A firewall between the PBX and the ACD is not recommended. A proxy between the PBX and the ACD (for accessing the PBX connector) is definately not recommended and may cause serious problems with operation (timeouts and other errors). | |||
Web Access If a certificate is required (i.e. the portal should be accessed via https) then a certificate is to be provided before installation. The certificate must be provided in .pem Format including the following:
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After Installation
Information | Comments | Example | Status |
LDAP(S)
| Only required for LDAP / LDAPS authorization of logins | ldaps://domaincontroller.example.com:636 | |
Email Server For sending email via SMTP:
| Server: smtp.example.com Protocol: SMTPS / starttls Port: 587 User: jtelacd@example.com Password: secret Sender: jtelacd@example.com |
Tests after Basic Installation
It is recommended to perform the following tests after basic installation is complete:
Test | Required Result | Status |
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SIP licenses installed and correct count | Correct count | |
Configuration of telephony server
| channel_count = SIP licenses | |
Configuration of telephony server
| Total channels, inbound and outbound channel counts correct. | |
Configuration of telephony server
| Lines and P2 correspond to number of purchased agent / supervisor / queue / IVR and transfer channels | |
Symmetric RTP setup
| File present and correct count | |
PBX Connector
| Receives messages regarding monitored extensions in log. | |
Time Synchronisation | All servers syncing with a reliable time server.
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Platform UDP Listener | Configured and running on telephony and webservers, cluster connecting OK | |
MySQL replication | SHOW SLAVE STATUS\G output good on all DBs
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Telephony Server | No errors when starting up | |
Webservers | No errors when starting up | |
Load Balancer | haproxy
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PBX Connection
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PBX Connection
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System parameters | Check other system parameters and make any necessary modifications |
Tests after System Configuration
It is recommended to perform the following tests after some configuration (setting up test numbers and an ACD group):
Test | Required Result | Status |
---|---|---|
Configure an ACD group with a logged on agent and music on hold. Setup group to allow calls without logged in agents. |
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Incoming call to a test number, agent not available. |
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Incoming call on test number, agent available. |
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Accept Call button |
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Number display on called device |
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Supervisor |
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Statistics |
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PBX Connector |
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Voice Mail - setup a rule to record a voice mail and activate this rule |
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Are the trunks set up in the portal?
The following tests must be performed:
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Vor der Basis-Installation benötigte Informationen
Nach der Basis-Installation zu prüfen:
Folgende Tests sind durchzuführen:
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